• Orders are usually processed within 1 – 2 business days.
• Orders are processed Monday to Friday, excluding public holidays.
• During sales, holidays, or high-demand periods, processing may take longer.

• We currently ship to Pakistan.
• If your location is not serviceable at checkout, shipping is currently unavailable for that area.

• Shipping fees are calculated at checkout based on destination, package weight, and shipping method.
• We may offer free shipping on eligible orders above 2,500 PKR.
• Any shipping promotions are subject to the terms shown at checkout.

Estimated delivery starts after order dispatch:

Delivery times are estimates and may vary due to courier delays, weather, customs, or other factors beyond our control.

• Once your order is shipped, you will receive a confirmation email with tracking details.
• Tracking updates depend on courier scan events and may take time to appear.

• Please ensure your shipping address and contact details are accurate.
• If delivery fails due to incorrect address, failed delivery attempts, or refusal, additional shipping charges may apply for reshipment.
• Orders returned to us may be refunded after deducting shipping and handling charges (where applicable).

We are not liable for delays caused by events outside our reasonable control, including:

• Natural disasters
• Strikes or transportation disruptions
• Customs clearance delays
• Government restrictions
• Carrier service interruptions

To speed up delivery, we may ship items in multiple packages. In such cases:

• You will receive separate tracking details for each package.
• Additional shipping charges will not be applied unless clearly stated at checkout.

If your order arrives damaged, incomplete, or is not delivered:

• Contact us within 48 hours of delivery (or expected delivery date).
• Share your order number and relevant photos (if damaged).
• We will investigate and provide a replacement, refund, or resolution as applicable.